Refund policy

 

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at bluebottlecrafts@yahoo.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exceptions / non-returnable items: Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.

European Union 14-day cooling off period: If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition received, unworn or unused, with tags and original packaging, along with proof of purchase.

Refunds: We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at bluebottlecrafts@yahoo.com.